We supply and install Grandstream UCM IP PBX systems, GXP series desk phones, GWN WiFi access points, and GDS door intercom systems for businesses across Dubai and the UAE — one of the most cost-effective complete telephony and wireless networking solutions on the market.
Grandstream's UCM series IP PBX appliances are widely used in Dubai's SMB and hospitality sectors for one compelling reason: no per-extension or per-feature licensing fees. The Grandstream UCM6xxx ships with full PBX functionality — IVR, call queues, call recording, conferencing, voicemail to email — activated for all extensions out of the box. A 50-seat competitor system might charge thousands annually in software licences; a Grandstream UCM6302A handles the same workload for a flat hardware cost and nothing more.
Beyond telephony, Grandstream also manufactures GWN enterprise WiFi access points, GDS door phone intercoms, and video endpoints — allowing a single Grandstream ecosystem deployment to cover phones, wireless, and door access in one integrated, centrally managed platform for Dubai offices, clinics, and hospitality operators.
UCM6202 (2 FXO, 500 users), UCM6208 (8 FXO, 800 users), UCM6302A (up to 3000 users) — hardware PBX with Linux-based FreePBX engine. No per-user licensing. Built-in call centre features: ACD queues, wallboard, agent console, call recording, IVR designer, conference bridge. The UCM6302A also includes hotel PMS integration for Dubai hospitality operators.
GXP2130 (3 lines, colour screen), GXP2160 (6 lines, colour, BLF), GXP2170 (12 lines, hi-res) — Grandstream's mainstream SIP desk phones compatible with any SIP PBX. Auto-provisioned from UCM PBX, no manual per-phone configuration. GRP2603P/GRP2615 for enterprise deployments. GRP2624/2634 for PoE wall mounting in hotel guest rooms.
GWN7660 (Wi-Fi 6, 1.8Gbps), GWN7630 (Wi-Fi 5 dual-band), GWN7602 (entry Wi-Fi 5) — enterprise-grade APs with Grandstream's free cloud or on-premise controller (GWN Manager). Integrated with UCM PBX for Wi-Fi calling handoff. A compelling alternative to Ubiquiti and TP-Link Omada for offices already deploying Grandstream telephony.
GDS3710 and GDS3712 door phones integrate directly with the Grandstream UCM PBX — when someone presses the door bell, it calls the reception desk or any configured extension. Two-way audio and video (GDS3712). Door unlock relay output. IP54 weather-resistant housing for outdoor installation. Widely used by Dubai offices, clinics, and residential buildings.
We configure SIP trunk connectivity from UAE-licensed VoIP carriers to your Grandstream UCM — inbound Dubai landline numbers, outbound caller ID, multiple concurrent call channels, and failover to a backup trunk if the primary fails. Inbound DID routing to specific extensions or IVR menus per number.
Grandstream GVC series room video conferencing systems for meeting rooms requiring an on-premise video conferencing endpoint. Compatible with Zoom, Microsoft Teams, and SIP dial-in for hybrid meetings. Alternatively, Grandstream Wave softphone app provides video calling from smartphones and desktops at no extra licence cost.
We begin by mapping your business communication requirements: how many extensions, how many simultaneous external calls, which departments need their own DID number, your business hours and after-hours routing, and any special requirements (hotel PMS integration, door phone, WiFi voice handoff). We produce an IVR call flow diagram for your approval before any equipment is deployed.
Grandstream UCM appliance installed in your server room or communications cabinet. Static IP address assigned and configured. FXO PSTN lines connected if analogue lines are being retained. SIP trunk credentials entered, tested for inbound and outbound calls. Firewall rules configured for SIP traffic — critical for call quality in UAE deployments where strict SIP ALG settings on some routers interfere with VoIP.
All extensions created with extension numbers, full names, voicemail PINs, and ring timers. Ring groups and call queues assigned per the agreed call flow design. IVR menus recorded and uploaded — using AI voice or professionally recorded audio as preferred. Call recording enabled per extension, ring group, or DIDs as required. Business hours schedules and holiday call routing configured.
Grandstream IP phones are configured to auto-provision from the UCM's built-in provisioning server. Phones power on via PoE, request their configuration from the UCM, and register immediately — no manual entry of SIP credentials on each phone. Speed dial keys, BLF (Busy Lamp Field) line status buttons, and phonebook entries pushed to phones centrally.
Full call testing: internal calls between all extensions, outbound to local Dubai numbers, outbound to mobile and international, inbound on all DIDs. Voicemail delivery to email verified. Door phone call-to-reception and unlock relay tested. Staff trained on phone features, voicemail, and transfer procedures. Administrator credentials handed over with full configuration documentation.
The Grandstream UCM PBX is a one-time hardware purchase. Unlike many competitor PBX platforms, there are no annual maintenance fees, no per-extension licences, no charges to unlock call recording, no upgrade subscription costs. UCM firmware updates are free, and the phone app (Grandstream Wave) is free on iOS and Android.
For a Dubai business comparing TCO (Total Cost of Ownership) over 5 years, Grandstream consistently delivers the lowest cost per extension for a full-featured IP PBX deployment.
UCM with hotel module for room billing, wakeup calls, do-not-disturb, and front desk console. GDS door phone at main entrance. GWN WiFi for guest internet. GRP corridor room phones. Complete hospitality telephony in one Grandstream ecosystem with PMS integration.
Dedicated DID number per clinic department routing to separate queues. Call recording for patient communication records. After-hours IVR directing urgent callers to emergency contact. Reception BLF console showing doctor availability status.
GDS door phone at reception and server room entry calling facilities management extension. GXP desk phones at every workstation. GWN APs for corporate WiFi. Complete premise cabling and phone system installation as part of office fit-out.
Classroom intercom and PA system via UCM paging groups. Admin and teacher extensions. Parent callback line with call queue. Door phone at main gate linked to security officer extension.
Single DID with IVR for product enquiry vs. after-sales routing. Click-to-call integration from website. Call recording for customer dispute resolution. Grandstream Wave mobile app for floor staff reachable without dedicated desk phones.
UCM in main office with SIP trunk extension trunks to satellite branches. Free internal calls between all branches regardless of Dubai geography. Single number with IVR routing to correct branch. Centralised call reporting across all locations.
Tell us how many extensions you need and your current phone setup. We'll design a Grandstream UCM solution and send a full supply and installation quote within 24 hours.
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