We supply and install Avaya IP Office on-premise systems, Avaya Cloud Office UCaaS, and J-series IP phones for mid-market and enterprise businesses in Dubai — including migrations from legacy Avaya Partner or Merlin systems and new deployments for companies requiring enterprise-grade unified communications.
Avaya has been a name in business telephony for over two decades, and across the Middle East there are thousands of Avaya IP Office and Avaya Aura installations running in corporate offices, government entities, financial services firms, and large hospitality properties. In Dubai, companies that invested in Avaya infrastructure during growth phases often continue expanding on the same platform — adding users, upgrading to newer IP Office editions, or migrating the on-premise system to Avaya Cloud Office as part of a digital transformation initiative.
For new deployments, Avaya IP Office remains relevant in environments where a mature, enterprise-supported communications platform with deep CRM integration, contact centre capability, and proven high-availability architecture is the requirement — particularly in DIFC, media city, and financial district operations where communication reliability is business-critical.
The Avaya IP Office 500 v2 hardware chassis supports up to 384 users in a single server configuration, and up to 3,000 users in Multi-Site networking mode. Supports analogue, digital, and SIP extensions. PRI/ISDN and SIP trunk connectivity. The most widely deployed Avaya IP Office platform in the UAE — many existing installations require expansion, upgrade, or migration support.
Software-only IP Office running on standard server hardware or a dedicated Avaya server appliance. Delivers IP Office functionality in virtualised environments — suitable for organisations that want Avaya capability without additional dedicated hardware, or that are consolidating physical infrastructure into a virtualised data centre environment.
Avaya Cloud Office, powered by RingCentral, is Avaya's hosted UCaaS platform — cloud PBX, messaging, video meetings, and file sharing in a single per-user monthly subscription. No on-premise hardware beyond desk phones. Suitable for businesses relocating offices, expanding rapidly, or wishing to eliminate premises-based telephony infrastructure and its associated maintenance obligations.
J139 (entry, 8 programmable keys), J159 (mid-range, 16 programmable keys, colour), J179 (executive, full colour, Gigabit), J189 (executive, wideband audio, colour) — Avaya's current SIP desk phone range. Auto-provisioned from IP Office. Compatible with both Avaya IP Office and Avaya Cloud Office. Designed for ease of use in corporate environments with a premium physical design suitable for executive offices.
Avaya Workplace (formerly Equinox) mobile and desktop softphone client. Full UC functionality: voice calls, video, messaging, presence, and contacts. Available on iOS, Android, Windows, and macOS. Staff can use their office number from any device globally — critical for Dubai-based businesses with international travel or remote work arrangements.
Avaya IP Office Contact Centre for up to 150 agents, or Avaya Aura Call Centre Elite for enterprise requirements. ACD queuing, IVR, call recording, supervisor monitoring, real-time and historical reporting. CRM integration with Salesforce, Microsoft Dynamics, and other systems for screen-pop and activity logging on customer calls.
For businesses with an existing Avaya installation, we begin with a full audit of the current system: hardware versions, software release levels, installed licences, extension configurations, trunk types, and any customisations or integrations in place. This establishes what is in service, what needs upgrading, and whether migration to IP Office Server Edition or Avaya Cloud Office is appropriate.
Avaya IP Office licencing is subscription or perpetual depending on the edition, and specific features — Unified Communications, voicemail pro, contact centre — each require separate licence entitlements. We produce a clear licencing analysis before any purchase, ensuring the proposed configuration delivers the required functionality at the correct cost without unexpected capability gaps post-deployment.
IP Office chassis or server installed and configured with SIP trunk connectivity from UAE-licensed carriers. PSTN analogue or ISDN lines retained if required during transition. SIP trunks tested for inbound and outbound call quality. Codec preferences set for G.729a compression to reduce bandwidth consumption on SIP calls, standard practice for Dubai office deployments.
All user accounts configured with correct extension numbers, display names, voicemail, and huntgroup memberships. Incoming call routes mapped to correct destination — IVR, auto-attendant, or direct extension — per the agreed call flow design. Time profiles configured for business hours and out-of-hours routing. Short code and dial plan configured for UAE number formats.
For businesses migrating from older Avaya Partner ACS, Merlin, or first-generation IP Office 406/412 systems, we plan a phased cutover to minimise disruption — existing numbers ported, existing call routing replicated, staff communication sent in advance of the cutover date. Old hardware decommissioned and responsibly disposed of after successful migration confirmed.
Many Dubai businesses are approaching the end of life of their Avaya IP Office 500 v2 hardware deployments and are evaluating whether to refresh with new hardware, move to IP Office Server Edition in a virtual machine, or migrate fully to Avaya Cloud Office. Each path has different TCO profiles and operational implications depending on your office model (single site vs. multi-site), headcount trajectory, and IT team capacity.
We provide TCO comparison assessments for all three options to give decision-makers clear financial and operational information before committing to a direction.
High-availability Avaya IP Office with redundant hardware configuration. Call recording on all extensions for regulatory compliance. Integration with trading platforms and CRM. Disaster recovery failover routing to mobile numbers if primary IP Office fails.
Multi-site IP Office networking linking Dubai HQ with branches across the UAE or international offices. Uniform extension dialling across all locations. Centralised reporting and management from Dubai IT team. Executive J189 phones with personal assistant console.
Avaya IP Office Contact Centre with ACD queuing, agent status monitoring, and supervisor intervention. CRM screen-pop on inbound calls. Call recording for QA. Wallboard display showing real-time queue statistics for contact centre supervisors.
On-premise Avaya deployment with data sovereignty — no dependency on external cloud services. Full audit trail of all calls. Integration with existing government IT infrastructure. High-availability configuration with redundant IP Office servers.
Avaya IP Office with hospitality module for guest room billing, wakeup calls, and PMS integration. Guest room phones connected to IP Office. Concierge and front desk consoles. Multi-property networking for hotel groups with properties across Dubai.
Avaya Workplace softphone for consultants who are client-facing and travel frequently. Avaya Cloud Office for firms that have grown rapidly and prefer OpEx subscription over CapEx hardware. Voicemail to email for all staff so messages are not missed.
Whether you're expanding an existing Avaya IP Office, migrating to the cloud, or deploying Avaya in a new office — get in touch for a requirements consultation and written quote.
Request an Avaya Consultation