Questions Parents Ask About Digital Parenting

You're not alone in wanting to help your kids develop healthy tech habits. Here are answers to the most common questions from parents we've helped across Dubai and the UAE—from equipment and setup to guiding your children through their digital journey.

Common Questions About WiFi Parental Control

Complete Family Protection

We help you protect your children with two layers: WiFi network controls for your home, plus device-level apps (iOS Screen Time, Google Family Link) that protect phones and tablets wherever your kids go. Together, they create comprehensive coverage with no gaps.

Network vs. Device Protection

What's the difference between WiFi controls and device-level apps?

WiFi network controls protect all devices on your home network automatically—laptops, tablets, gaming consoles, smart TVs. They work through enterprise-grade equipment we install, filtering content via DNS before it reaches any device.

Device-level apps (like iOS Screen Time or Google Family Link) are installed on individual smartphones and tablets. They protect those specific devices everywhere—at home, at school, on cellular data. They also control app installations, track location, and set device-specific time limits.

Best approach: Use both! Network controls for reliable home protection, device apps for phones that leave the house. We'll help you set up both layers for complete coverage.

Do you help set up parental controls on iPhones and iPads?

Yes! We guide you through iOS Screen Time setup during our installation visit. This includes: content & privacy restrictions, app limits, communication controls, downtime scheduling, and location sharing. We'll configure it alongside your WiFi controls so your children have consistent protection at home and away.

What about Android phones and tablets?

Absolutely. We help you set up Google Family Link, which lets you approve app downloads, set screen time limits, lock devices remotely, and see where your child's device is located. Family Link works seamlessly with our WiFi controls—providing network filtering at home and device protection on cellular data.

Can kids bypass device-level controls by factory resetting their phone?

iOS Screen Time and Google Family Link are designed to survive factory resets when properly configured. On supervised iOS devices, parental controls reinstall automatically. On Android with Family Link, the device requires parent approval to remove the Google account. We'll show you how to enable these protections during setup.

Which is better: WiFi controls or device apps?

Neither is "better"—they serve different purposes and work best together. WiFi controls are more powerful and reliable at home (impossible to bypass), while device apps protect phones outside your home on cellular data. Think of WiFi controls as your home's foundation and device apps as portable protection. We recommend both for comprehensive family safety.

Equipment & Installation

What equipment do you install to protect our home?

We install professional networking equipment—the same technology trusted by schools and businesses—specifically configured for family safety. Think of it as a smart security system for your internet connection. Your existing ISP router stays connected, but all family devices connect through our professional system that filters content, manages screen time, and creates separate networks for kids vs. guests. It's enterprise-grade protection made simple for parents.

How long does installation take?

We complete the full setup—equipment installation, WiFi optimization, creating profiles for each child, and training you to use everything—in 90 minutes to 2 hours. We know parents are busy, so we work around your schedule, including evenings and weekends. You'll be protecting your family by dinner time.

Do you work with all UAE internet providers?

Yes, our system works seamlessly with du, Etisalat (by e&), Virgin Mobile, and any other ISP in the UAE. We integrate with your existing connection without requiring changes to your ISP account or modem.

Will parental controls slow down my WiFi?

No. Our professional equipment typically improves WiFi performance through better channel management, coverage optimization, and QoS (Quality of Service) settings. Filtering happens at network speed with negligible latency impact—usually less than 5ms.

Bypass Prevention & Security

Can my kids bypass the controls?

Not easily. Unlike app-based solutions that kids can uninstall, we build protections into your network infrastructure itself—it's like the difference between a screen door and a steel vault. Even tech-savvy teens can't bypass it by changing phone settings or downloading VPN apps. The controls only respond to parent authentication. That said, we believe in guidance over surveillance—controls work best when paired with open family conversations about healthy technology use.

What about VPNs? Can my child use a VPN to bypass controls?

We implement VPN detection and blocking at the network level. Known VPN protocols and services are automatically blocked, and suspicious encrypted traffic patterns trigger alerts. For older teens who legitimately need VPN for school or work, we can whitelist specific educational VPN services while blocking consumer VPN apps.

Can children switch to mobile data to bypass WiFi controls?

WiFi controls only affect your home network. For comprehensive protection, we recommend coordinating with mobile carrier parental controls or implementing device-level restrictions. We can guide you through setting up iOS Screen Time or Android Family Link to complement our WiFi solution.

What happens if my child tries to reset the router?

Our equipment is separately managed with admin passwords, and factory resets require physical access and authentication. We also enable tamper alerts and can set up notifications if unauthorized configuration changes are attempted.

Content Filtering & Apps

What about YouTube and social apps?

We enable SafeSearch on Google, YouTube Restricted Mode, and safe search on Bing and DuckDuckGo. For social media apps like Instagram, TikTok, and Snapchat, we can block them entirely, schedule access (e.g., only weekends 2-5pm), or allow with time limits. YouTube can be restricted to approved channels only if needed.

Can I allow specific websites even if they're in a blocked category?

Absolutely. We set up custom allow-lists and block-lists. For example, you might block "social media" category-wide but allow LinkedIn for your teenager, or block "gaming" but whitelist educational gaming sites like Coolmath Games or Khan Academy.

How do you handle educational websites that get mistakenly blocked?

Our initial setup includes whitelisting common educational platforms (Google Classroom, Microsoft Teams, Zoom, Canvas, Blackboard). If a school website gets blocked, parents can instantly allow it through the dashboard, or contact us for immediate remote adjustment—we typically respond within 15 minutes during business hours.

Do you filter HTTPS (encrypted) websites?

Yes, through DNS-based filtering. We filter at the DNS level before the connection is established, blocking access to inappropriate sites regardless of HTTPS encryption. This method is privacy-friendly—we see domain names but not the actual page content or user activity.

Can you block specific apps like TikTok, Fortnite, or Roblox?

Yes. We can block apps entirely by blocking their backend servers, schedule access (e.g., Fortnite only Friday-Saturday 4-8pm), or set time quotas. For games, we typically recommend scheduled access rather than complete blocks to maintain trust with children.

Managing Multiple Children & Devices

How many devices can you manage?

Most homes manage 10-30 devices without issues. Our system comfortably handles 50+ devices including phones, tablets, laptops, smart TVs, gaming consoles, and IoT devices. We group each child's devices into age-appropriate profiles, ensuring consistent rules across all their gadgets.

I have three kids of different ages. Can each have different rules?

Absolutely. We create separate profiles for each child with age-appropriate content filters and schedules. For example: a 7-year-old might have strict filtering with 1-hour daily limits and 7pm bedtime; a 13-year-old might get moderate filtering with 2 hours on school nights; and a 17-year-old could have lighter filtering with extended weekend hours.

What about guests and visitors?

We set up a separate guest network with basic filtering (malware, adult content) but no schedules or tracking. Guests get WiFi access without affecting your family's controls or seeing your main network. The guest network can be easily enabled/disabled from your dashboard.

How do you handle smart home devices (Alexa, smart TVs, cameras)?

Smart home devices go on an "IoT" network—separate from kids' devices but with basic malware protection. This prevents children from accessing home security cameras or smart speakers to bypass bedtime rules. Parents retain full access to all smart home features.

Schedules & Time Management

Can you pause internet instantly?

Yes. Parents get a simple one-tap control to pause all devices, one child's devices, or individual devices. Perfect for dinner time, homework focus, or immediate discipline. We also set up "exam mode" profiles that block entertainment sites but allow educational resources, with automatic expiration dates.

How do bedtime schedules work?

We configure automatic internet shutoff at specified times (e.g., 9pm school nights, 10pm weekends). Children's devices lose internet access while parents' devices continue working normally. Schedules can be different for each child and easily adjusted for special occasions or holidays.

Can I set different schedules for weekdays vs weekends?

Yes. Most families use stricter schedules for school nights (e.g., 7-9pm with homework priority) and relaxed rules on weekends (e.g., 10am-10pm with longer sessions). We can also create holiday profiles for school breaks with adjusted time limits.

Do schedules work if the internet is down?

Yes. Rules and schedules are stored in the network infrastructure, so bedtimes and access blocks remain enforced even during temporary internet outages from your ISP. The local network continues operating even when external connectivity is lost.

Can I temporarily extend screen time for special occasions?

Absolutely. Parents can grant time extensions through the dashboard—perfect for birthday parties, family movie nights, or when a school project runs late. Extensions can be one-time (e.g., extra 2 hours today) or recurring (e.g., extended hours during Ramadan).

Monitoring & Privacy

Can I see what websites my children visit?

Yes. The system provides traffic reports showing domain names accessed, time spent online, and blocked access attempts. However, we recommend discussing monitoring openly with children to maintain trust. Reports show "YouTube" or "Instagram" but not specific videos or messages—we focus on healthy boundaries, not surveillance.

Do you store or sell my family's data?

No. All filtering happens on equipment installed in your home. Your family's data stays local and private—we never sell data, show ads, or send browsing information to third parties. We follow strict UAE data privacy regulations and GDPR principles.

Will my children know when I'm monitoring them?

That's your choice. We recommend transparency—explaining that you're protecting them, not spying on them. The system can operate silently, but most successful implementations involve family discussions about online safety and clear expectations.

Can I get alerts when inappropriate content is accessed?

Yes. We can configure email or SMS alerts when blocked categories are attempted, new devices join the network, or unusual traffic patterns occur. Alerts can be customized—some parents want instant notifications, others prefer weekly summary reports.

Support & Management

What support do you provide after installation?

We're here to support your parenting journey, not just sell you equipment. Choose what fits your comfort level: one-time installation with training (you manage it yourself), or ongoing managed service where we handle technical updates and adjustments remotely. Most families choose managed support—because parenting is hard enough without becoming a network engineer. When your teen needs a site unblocked for homework at 9pm, we're just a call away.

Can you help adjust settings remotely?

Yes, with your permission. Most families grant us remote access for quick adjustments—perfect when you need to unblock a school website immediately or adjust schedules while traveling. All remote sessions are logged and require your authorization.

What if I need to add a new device?

Parents can add new devices through the dashboard—simple process taking 2 minutes. Just connect the device to WiFi and assign it to the right child's profile. If you prefer, we can add devices remotely or you can call us for step-by-step guidance.

Do you provide training for both parents?

Yes. During installation, we train whoever is present. We also provide written guides, video tutorials, and offer follow-up training sessions if the second parent wasn't available during installation. The dashboard is intuitive—most parents become comfortable within one week.

What happens if the equipment fails?

Equipment comes with warranty coverage. If hardware fails, we provide same-day replacement for managed service customers or next-day replacement for standard installation customers in Dubai, Sharjah, and Abu Dhabi. Your internet continues working through your ISP's modem—controls are simply bypassed until we restore the equipment.

Pricing & Commitment

What are the costs involved?

Pricing includes equipment, professional installation, configuration, and parent training. We offer one-time installation or subscription-based managed service. Visit our packages page for detailed pricing, or contact us for a custom quote based on your home size and requirements.

Is there a contract or minimum commitment?

No long-term contracts. One-time installation has no ongoing commitment. Managed service subscriptions are month-to-month—cancel anytime with 30 days' notice. Equipment remains functional even if you cancel managed services, you just handle adjustments yourself.

Can I upgrade or downgrade my service plan?

Yes, anytime. Start with basic installation and add managed service later, or try managed service and downgrade to self-managed if you're confident. Changes take effect immediately with prorated billing adjustments.

More on WiFi Parental Control

🏠 Service Overview

Main features, benefits, setup steps, and ongoing support for parental WiFi control.

View Overview

📋 How We Work

See our custom consultation approach, assessment process, and what's included in every installation.

View Our Approach

📖 Setup Guide

Learn the step-by-step approach: equipment, profiles, SafeSearch, schedules, and network isolation.

Read Guide

⚠️ Common Mistakes

Avoid these 7 setup errors that make controls weak or easy to bypass.

See Mistakes

Still Have Questions About Protecting Your Kids?

Every family's situation is unique. Tell us about your children's ages, your main concerns, and what you're hoping to achieve. We'll design a solution that helps your kids thrive—both online and off.