Pharmacy management software setup, POS system networks, CCTV and access control for dispensing areas, controlled substance security, and reliable IT infrastructure for independent pharmacies and pharmacy chains across Dubai.
Dubai has over 1,000 licensed pharmacies operating under DHA regulation. Every pharmacy depends on IT daily — pharmacy management software for prescription processing, inventory management, insurance claim submission, POS for retail sales, and controlled substance stock management. Under DHA regulations, pharmacies must maintain dispensing records, controlled substance logs, and staff access documentation that can be produced on inspection.
A pharmacy IT failure is more consequential than in most retail environments. When the dispensing system goes down, prescriptions can't be processed — patients are turned away. When CCTV doesn't cover the controlled substance cabinet, the DHA inspector makes a note. When backup fails, years of dispensing records may be unrecoverable. We build pharmacy IT environments designed for this accountability.
Platforms like PHMS, RxPert, or vendor-specific systems require proper server infrastructure, workstation configuration, and reliable network connectivity at every dispensing counter and delivery point.
DHA requires pharmacies to maintain dispensing records, controlled substance registers, and inspection-ready documentation. IT systems must support this record-keeping reliably — data loss is a compliance failure.
CCTV coverage of controlled substance storage and dispensing areas is required by DHA and the UAE Ministry of Health. Camera placement and retention must meet regulatory specifications.
Dubai mandatory health insurance requires real-time connection to insurance portals for prescription authorisation. Connectivity failure means prescriptions can't be dispensed and patients leave unsatisfied.
Pharmacy inventory management — including controlled substance stock counts — must be accurate and accessible. Network failures that disconnect terminals from the central stock system create dangerous discrepancies.
Pharmacy chains with multiple branches need centralised stock visibility, consistent dispensing records, and standardised IT across every location — managed efficiently without visiting each branch separately.
Structured Cat6 cabling to every dispensing counter, consultation room, stockroom workstation, and POS terminal. Managed switches with VLAN configuration separating dispensing/POS traffic from guest or administrative WiFi. Redundant internet with automatic failover ensuring insurance portal connectivity doesn't drop mid-transaction. UPS power protection keeping dispensing systems live during power events.
Server or hosted environment configuration for your pharmacy management platform. Workstation setup at every dispensing and POS point. User account configuration with role-based access — pharmacists, technicians, and cashiers have access only to the system functions relevant to their licence and role. Initial data migration from legacy systems. Backup configured to ensure dispensing records are never lost.
Camera placement designed to meet DHA and MoHAP requirements for pharmaceutical retail — covering controlled substance storage areas, dispensing counters, cash points, and all entry and exit points. We provide camera placement documentation suitable for regulatory submission. High-definition footage with the retention periods required by UAE regulation. Remote access for the pharmacy owner or responsible pharmacist.
Biometric or smart card access control for Schedule II and III controlled substance storage areas. Every access event logged with pharmacist identity, time, and duration. Reports exportable in formats suitable for DHA inspection and controlled substance register reconciliation. Tamper-evident log ensuring audit trail integrity.
Daily automated backup of all dispensing records, patient data, and controlled substance logs — stored locally and replicated off-site or to cloud. Documented recovery procedure with tested restoration time. Backup reports delivered monthly confirming successful completion. This protects against both hardware failure and the ransomware attacks that increasingly target healthcare businesses.
Priority support contracts for pharmacy environments — covering dispensing system connectivity issues, network problems, and hardware failures. We understand that a pharmacy blocked by IT cannot serve patients safely. Response commitments aligned with the operational criticality of your pharmacy.
We provide complete IT documentation for new pharmacy setups — network diagrams, CCTV placement records, access control specifications, and backup configurations — formatted for the DHA licensing application and subsequent inspection requirements.
For existing pharmacies facing a DHA inspection, we can audit your current IT setup, identify gaps, and rectify them before the inspection date.
Redundant connectivity and UPS protection ensures dispensing systems and insurance portals are accessible throughout operating hours.
Camera placement and documentation meeting DHA requirements for pharmaceutical retail — ready for inspection review.
Biometric access control and digital logs supporting your controlled substance register reconciliation and regulatory audit trail.
Automated backup with off-site replication protecting years of dispensing records against hardware failure or ransomware.
Centralised stock visibility and standardised IT across all your pharmacy locations — managed from one interface.
Fast response for dispensing system issues. We know a blocked pharmacy cannot serve patients — our SLA reflects that.
Opening a new pharmacy or need to upgrade your current setup? Tell us your pharmacy size, software platform, and DHA timeline. We'll respond within a few hours.
Request a Pharmacy IT Assessment