Your team has booked movers from a Deira office to a new suite in Business Bay. The existing Etisalat connection works, and it is tempting to assume the service can simply be unplugged and reconnected at the other end. But the new building may have a different provider route, handoff, equipment location, and approval process.
Internet continuity is part of the move plan. Staff may need cloud applications, phones, payment systems, remote access, and file services from the first morning. A service transfer, building pathway, internal LAN, and provider activation are separate dependencies, so assign each a clear owner.
Check the new address before scheduling the cutover
Give the provider the exact new building, tower, floor, suite, and any alternate address reference. Ask whether the current plan is available at that location, whether a transfer is possible, what equipment or service changes may be needed, and what the provider expects for its handoff. Request a written status and case reference.
Do not rely only on the previous tenant's router, a fibre outlet in the wall, or a management statement that the building is “connected.” The outlet may serve a different operator or unit, and the provider still needs to confirm an order and activation process for your account.
Separate the old service from new-office cable work
The old fibre route may be part of the building or provider infrastructure and should not be removed just because your company is leaving. Ask the landlord and provider what equipment remains, what devices must be returned, and whether any customer equipment can be relocated. Get permission before disconnecting or removing anything in a shared telecom area.
At the new site, ask management about telecom-room access, risers, approved ducts, permits, and installation windows. The new office may need a cable pull or termination between a building distribution point and the suite. That physical work can be surveyed by an installer, while the provider handles service provisioning and activation.
Plan a controlled overlap where available
Ask whether the old and new services can overlap for a period, and what commercial terms apply. An overlap can give the IT team time to test the new connection before moving core equipment, but it may not be available or economical for every account. The provider must confirm the option.
If an overlap is not possible, agree a fallback plan with your IT administrator. A temporary connection should be tested against the tasks the team actually needs. Confirm firewall security, remote access, voice, payment connectivity, and any static addressing or provider restrictions before depending on it.
Use this relocation checklist
- Ask the provider to check service at the exact new address and confirm the order process.
- Record the existing account details, equipment, and any cancellation or relocation conditions.
- Ask the new building team about telecom-room access, route approvals, and contractor rules.
- Survey the route from the building handoff to the new office equipment room.
- Plan the LAN, firewall, WiFi, phones, and any private links between sites.
- Schedule testing and cutover only after the provider confirms the service status.
- Keep a tested temporary connectivity plan and a named support contact for move day.
Keep one relocation tracker with the provider case, building contact, route approval, installer booking, equipment move, and test outcome. This helps the facilities manager and IT team see what is still pending without confusing a completed cable pull with an activated internet plan.
How SAS IT Services supports office moves
SAS IT Services is an authorized Etisalat partner for agreed fibre installation work. We can survey the new site's route and undertake approved cable pulling, splicing, termination, labeling, and testing. For du-related customer projects, SAS operates as a third-party installer and does not claim du authorization or affiliation. Provider availability, transfer, and activation remain with the operator.
For an Etisalat fibre route assessment in Dubai, provide both addresses, the planned move date, and the provider reference. We can coordinate the physical pathway with your fit-out team; our office IT infrastructure service and network setup service cover the equipment and LAN side. Visit the SAS IT Services homepage to contact the team.
Frequently asked questions
Can I transfer my existing Etisalat fibre service to a new Dubai office?
Ask Etisalat to confirm the available service and transfer process for the exact new address. The existing service may not transfer in the same way if the new building, plan, equipment, or route differs. Keep the current service active until the provider confirms the new service plan and transition.
Can I take the old office fibre cable with me?
Usually the physical route belongs to or serves the old property or provider infrastructure and should not be removed without written permission. Ask the provider and landlord what equipment must remain and what may be returned or relocated.
How early should I check fibre at the new office?
Check as soon as the new building and suite are confirmed, before the fit-out is complete. Provider availability, route access, building approvals, and appointment scheduling can be separate steps; only the provider can confirm its current process and timing.
Should the old and new office connections overlap?
Ask the provider whether an overlap is available and compare any costs with the business impact of downtime. A temporary connection can be part of a continuity plan, but it needs testing and should not replace a confirmed permanent-service schedule.
Can SAS install the new office fibre route?
SAS can survey and perform agreed physical fibre work, including pulling, splicing, termination, and testing, subject to provider and property approvals. WhatsApp +971 58 539 7453 with both locations and the planned move date to review the route scope.
Do not disconnect the known-working service until the provider has confirmed the new address and transition plan.
Moving soon? WhatsApp SAS at +971 58 539 7453 with the new building, suite, and move date.
Related reading: fibre planning for a branch opening deadline and finding the building telecom-room handoff.